Unhappy with policing in Selangor? Tell it to the OCPD on ‘Meet the Customer Day’

SUNGAI BULOH: Anyone dissatisfied with police matters in Selangor may bring their concerns directly to the relevant OCPD or higher-ranking officer once a month, says the state police chief.

Comm Datuk Hussein Omar Khan said here on Friday (March 15) he had directed all OCPDs to be in the office one day a month specifically to meet the public over their complaints or to clarify certain matters.

Dubbing it “Hari Bertemu Pelanggan” (Meet the Customer Day), Comm Hussein said the first such event will be on March 23, and subsequently on the first Saturday of each month.

“We want to do this once a month and the first will be held in conjunction with the 217th Police Day. On that day the OCPDs will be in their respective headquarters to meet our ‘customers’,” he said.

Appointments may be set through email and will be given priority over walk-ins, he added.

“Department heads will be with me as well at the contingent level.

“This is an avenue for the public to bring matters directly to the leadership; maybe they were not happy with an investigating officer or a station chief… they can bring it up through this forum and we can respond directly,” he said.

Comm Hussein said he would personally inspect the various district headquarters on March 23 to see how the sessions were going.

He said this was different from a townhall meeting, so those with problems may share them discreetly.

He also said this was a way to see if the officers on the ground had been doing their jobs properly.

“The investigating officers will now need to be alert.

“If the public is unsatisfied with the investigation, or it was done sambil lewa (lazily), this can be brought to a higher level.

“At the same time we can also explain the challenges faced by our investigators, as probes are not easy. For example, with scam cases (victims may ask) why the money has not been returned,” he said.

Comm Hussein said that if the matter could not be resolved at OCPD level, the complainant can escalate it to the contingent, where he will look into the matter.