Action taken to address Padu issues raised by users, says Rafizi

PETALING JAYA: Action has been taken to resolve some of the issues raised by users related to registrations and updating information on the Central Database Hub (Padu) website, says Rafizi Ramli (pic).

Taking to X (formerly known as Twitter), the Economy Minister also addressed some frequently asked questions on the system.

Rafizi said that as at 10am Wednesday (Jan 3), a total of 233,782 users had registered to the site while 118,115, or 71%, had completed their electronic Know-Your-Customer (e-KYC) verification.

He also said that the issue of identification card (IC) numbers being used to override and change passwords was addressed last night.

“The weaknesses in the handling of the authentication were not found during the Security Posture Assessment (SPA),” he said.

“The team had taken immediate action and it was resolved within an hour by 9.15pm on Jan 2,” he added.

Rafizi also said that any information updated in the Padu system without a valid e-KYC would not be integrated into the database.

“For a smoother process, user information can be updated upon logging in before going through the e-KYC process.

“The e-KYC will only be implemented after the information is updated and a profile is sent for confirmation and acknowledgement,” he said.

He added that only information furnished by users with successful e-KYC authentication will be updated into the system.

Rafizi also explained that a single phone number could be used to register up to five accounts of individuals living in the same household.

This, he said, was to facilitate the registrations of those who did not one mobile phones.

“Padu is designed to centralise the data of all citizens and permanent resident in Malaysia. For this reason, all individuals 18 and up must have their own accounts.

“To ensure coordination of household information, however, only the head of the household will be able to update this,” Rafizi added.

His post came after several users complained about the difficulties they faced when registering and updating their data on to the newly launched system.

KEMASKINI & FAQ #PADU

(Data setakat jam 10 pagi, 3 Jan 2024)

STATUS PENDAFTARAN BERJAYA

Bilangan pengguna berdaftar = 233,782,

Bilangan pengguna yang telah selesai e-KYC = 118,115

71% selesai dengan pengesahan eKYC

ISU-ISU BERBANGKIT:

1. NOMBOR IC DIGUNAKAN UNTUK OVERRIDE… pic.twitter.com/pF4xHVqGp2

— Rafizi Ramli (@rafiziramli) January 3, 2024