MBSJ debuts automated WhatsApp for enquiries

RESIDENTS may now contact Subang Jaya City Council (MBSJ) via Whatsapp to enquire about its services.

Named “WhatsApp Biz MBSJ”, the platform allows Subang Jaya residents to make enquiries without waiting for a response from a human operator.

The council released a statement announcing that they were the first local authority in Selangor to use the application as a live interactive communication platform.

MBSJ director (revenue) Sharifah Rohaida Abdul Rahman explained the steps to use the channel.

“Once you have saved the number, the system will ask you to choose a language that you are most comfortable in, which in this case would be English or Malay.

“Then, you may choose the kind of service that you would like to enquire about,” she said.

The six main categories of services provided are related to assessment tax, traffic compounds, business licences, building permits, payment channels, solid waste disposal, preliminary cleaning as well as the management of recycling, restaurant and industrial waste.

Once the service is chosen, users will be given further instructions.

“As an example, if your vehicle has been compounded, you may check the status by keying in the compound number or vehicle number plate,” said Sharifah Rohaida.

“WhatsApp Biz MBSJ is special because it operates 24 hours, allowing users to access the latest information at any time of day,” she added.

The channel has been validated by Meta to guarantee users’ data security and privacy.

MBSJ said it was confident this channel would improve its services to the community in terms of time, energy, finance and environment.

WhatsApp Biz MBSJ was launched during the city council’s Hari Raya celebration.

Present were Subang Jaya mayor Mohd Fauzi Mohd Yatim, deputy mayor Zulkurnain Che Ali, and assemblymen Wong Siew Ki (Seri Kembangan), Abbas Salimi Azmi (Seri Serdang), Michelle Ng Mei Sze (Subang Jaya) and Preakas Sampunathan (Kota Kemuning).

For more details, contact 03-8026 3100.